Membership & Scheduling Policies

Early Cancel

More than 1 Hour before your scheduled appointment will count as an Early Cancellation and you can reschedule your session within the next 4 weeks.

Late Cancel

Less than 1 Hour before your scheduled appointment will count as a Late Cancellation and you will lose your session.

No Show

We are not charging a no show fee as of this moment. But you do lose your session if you no show a scheduled appointment.

Freezes

Freezes are for Open Memberships Only. If you are an Annual Membership, you can not freeze your account if you are gone or out of town. But you can make up your sessions within the next 4 weeks.

Open Membership Freezes

Your membership can be frozen with advanced notice only, 7 days prior to your next billing date for a minimum of 1 week only if you are on an Open Membership.

We can freeze your account for a maximum of 4 weeks. We have the right to remove you from your recurring schedule if freezing and add you back upon your return. Therefore we do not guarantee you will be able to keep your same schedule if freezing for an extended period of time. Freezes for 5 weeks or longer we will have to cancel your membership. If you decide to return after, you will need to re-sign up.

Prorated Memberships

We do not prorate memberships if you are attending less than your weekly session limit in your current membership option.

Membership Changes

Changes to weekly Memberships can only be requested once every calendar month. You can not change back and forth between different memberships every other week.

Sick/Illness

If you are sick or ill, you need to contact us and you must still early cancel your sessions. We may allow you to make up sessions missed if you're sick, but only if you contact the coach ahead of time or early cancel your sessions.

Credit for Missed/Unused Sessions of any kind

We do not credit or adjust payments for any missed or unused sessions of any kind for any reason.

Scheduling Window

You can schedule an appointment up to 60 Minutes before the appointment time.

Waitlist

You can add yourself to a waitlist of any sessions that are fully booked.

A text notification will be sent if a spot opens up. This is not guaranteed if a spot opens up.

Scheduling Limitations

You can only schedule as many sessions a week as your membership is signed up for unless you are adding in unused sessions or extra sessions from reviews.

Membership Cancellation

Cancelling your membership requires at least a 1-week notice prior to your next billing cycle. No refunds will be given if cancellation is requested after a billing cycle.

If you cancel your membership for any reason, and rejoin later, membership prices will reflect our current rates as well as enrollment fees.